Customer Success Video Library

How to Set Up Your Charge Master

In this video, you'll learn how to calculate your clinic's rates for the different services you provide.

In this video, you'll learn how to calculate your clinic's rates for the different services you provide.
How to Set Up Time-Based Billing (And Why We Don't Recommend It)

In this video, you'll learn how to set rates if you plan to bill your patients based on time.

In this video, you'll learn how to set rates if you plan to bill your patients based on time.
E-Payer and ERA Setup for Billing at Your Practice

This video covers the steps to adding e-payers and enrolling to receive electronic remittance advice (ERAs).

This video covers the steps to adding e-payers and enrolling to receive electronic remittance advice (ERAs).
How to Verify a Patient’s Insurance Benefits

This video covers how to adjust a patient's insurance benefits when the automated benefits check returns incorrect information.

This video covers how to adjust a patient's insurance benefits when the automated benefits check returns incorrect information.
How to Add Single Case Agreements

This video covers how to correctly enter a single case agreement (SCA) for a patient. This process is necessary when an out-of-network patient has negotiated an agreement to be treated as in-network.

This video covers how to correctly enter a single case agreement (SCA) for a patient. This process is necessary when an out-of-network patient has negotiated an agreement to be treated as in-network.
How to Mark and Charge for a No-Show or Late Cancellation

This tutorial demonstrates how to handle a no-show or late cancellation in the Ripsytech EHR system, including how to charge the patient for the missed appointment.

This tutorial demonstrates how to handle a no-show or late cancellation in the Ripsytech EHR system, including how to charge the patient for the missed appointment.
How to Email a Billing Statement

This short video demonstrates a HIPAA-compliant method for emailing a billing statement to a patient's family using Ripsy EHR. This process eliminates the need to attach a PDF that would require extra security, such as a password.

This short video demonstrates a HIPAA-compliant method for emailing a billing statement to a patient's family using Ripsy EHR. This process eliminates the need to attach a PDF that would require extra security, such as a password.
Resolve a Self-Pay Claim for Patients Without Insurance

This video provides a quick tutorial on how to resolve a claim that was submitted to an insurance company when the patient should have been billed as self-pay.

This video provides a quick tutorial on how to resolve a claim that was submitted to an insurance company when the patient should have been billed as self-pay.
Creating an Invoice for Non-Standard Patient Services (Self-Pay Charge)

This tutorial demonstrates how to create an invoice for a patient for services not covered by insurance or for a unique service using the RipsyTech EHR and the Square service.

This tutorial demonstrates how to create an invoice for a patient for services not covered by insurance or for a unique service using the RipsyTech EHR and the Square service.
Recording and Applying Historical Payments Manually

This RipsyTech tutorial demonstrates how to record and apply historical payments manually if you are working to catch up on your accounting.

This RipsyTech tutorial demonstrates how to record and apply historical payments manually if you are working to catch up on your accounting.